Fees & Insurance Coverage FAQ’s
Which health insurance does Hub City Lactation accept?
Hub City Lactation is partnered with The Lactation Network and Wildflower. Approved plans offer 100% coverage for an approved number of consults or unlimited consults (plan dependent). The following plans are currently accepted (subject to insurance approval):
Aetna (NC + SC) *
Cigna
First Choice**
First Health**
Imagine Health
Meritain**
Multiplan
PNOA
Sutter Health
Tricare East
UnitedHealthcare (UHC) PPO & HMO*
VA CCN (Community Care Network)
Velocity
FSA/HSA Payments
Credit Installment Payment Plans (subject to credit approval)
*Telehealth not covered
**Only certain plans
If your insurance plan isn’t listed above, you may still have coverage for lactation services through out-of-network benefits. Contact us for more details.
To check your Cigna Plan, click HERE. To check all other plans (except Tricare), click HERE.
What are Hub City Lactation’s self-pay fees?
Prenatal Consult (Office or Telehealth): $165
Initial Postpartum Consult (In-Home, Office or Telehealth): $195
Follow-Up Consult (Office or Telehealth): $95
Hub City Lactation is proud to offer all our families the initial 2 hour postpartum consult at home with no travel fee in order to honor the tender early days of the postpartum journey. Office consults are also available if preferred. Follow-up consults approximately one hour and are primarily held in-office. If a in-home follow-up consult is preferred, a $25 travel fee will apply. In-home consults are offered within a 30 minute travel radius from office address.
*Contact us for pricing for twins/multiples.
*There is a $50 cancellation fee for appointments canceled with less than 24 hours notice.
Will Hub City Lactation file out-of-network claims? If your insurance company does not cover the cost of your visit, you may still be eligible for lactation benefits through out-of-network coverage. Many families are able to receive partial, and sometimes full, reimbursement by submitting a superbill to their insurance. We can guide you through the process, including tips for requesting pre-authorization to maximize your chances of coverage.
When do I pay my invoice? Unless visits are covered through The Lactation Network or Wildflower, payment for the consult is expected 24 hours prior to the appointment unless alternative arrangements have been agreed to.
Which payment methods are accepted? Hub City Lactation accepts all major debit/credit cards including HSA/FSA program cards. We are also partnered with PayPal to provide clients with various payment options to support growing families. Some options offered (subject to credit approval) include 'Pay in 4 interest-free payments', Pay Later and PayPal Credit. If you want to explore these options, send me an email to nicole@hubcitylactation.com to get started.
How do I submit Superbill to my health insurance provider for reimbursement? The degree of coverage and process to submit your Superbill will widely varies by insurance provider. Some insurances require pre-authorization. Please contact your insurance provider prior to your consult to inquire about their requirements for reimbursement. Hub City Lactation encourages you to submit all charges for processing even if you do not expect the services to be covered.
Use this helpful toolkit from The National Women’s Law Center to understand your coverage under The Affordable Care Act (ACA), which requires health insurance plans to cover breastfeeding support and supplies as a preventive benefit without imposing cost-sharing, such as deductibles, copayments, or coinsurance.