Which health insurance does Hub City Lactation accept?
Hub City Lactation is partnered with The Lactation Network and Wildflower. Approved plans offer 100% coverage for an approved number of consults or unlimited consults (plan dependent). The following plans are currently accepted (subject to insurance approval):

• Aetna (NC + SC) *

• Cigna

• Curative Health

• First Choice**

• First Health**

• Imagine Health

• Multiplan

• PNOA

• Sutter Health

• Tricare East

• UnitedHealthcare (UHC) PPO & HMO*

• VA CCN (Community Care Network)

• Velocity

• FSA/HSA Payments

  *home or office only
  **Anthem, BCBS of SC and Medicaid-Sponsored plans do not cover private practice lactation. Insurance coverage varies greatly by plan. Contact us to confirm your specific benefits. If your insurance isn’t listed above, you may still qualify for out-of-network coverage. We’re happy to provide details and guide you through your options.

To check your Cigna Plan, click HERE. To check all other plans (except Tricare, Anthem, BCBS and Medicaid), click HERE.

Does Hub City Lactation offer home visits?
Yes! Hub City Lactation is proud to offer in-home postpartum consultations, allowing families to receive personalized breastfeeding support in the comfort of their own home during those tender early days after birth (within a 30-minute travel radius of our office). Office consultations are also available for families who prefer to come to us.

What are Hub City Lactation's self-pay prices?
You can view our available services, self-pay pricing, and visit descriptions HERE.

Will Hub City Lactation file out-of-network claims?
If your insurance company does not cover the cost of your visit, you may still be eligible for lactation benefits through out-of-network coverage. Many families are able to receive partial, and sometimes full, reimbursement by submitting a superbill to their insurance. We do not file out-of-network claims, but will guide you through the process, including providing you a Superbill and offer guidance on how to request pre-authorization to maximize your chances of reimbursement.

When do I pay my invoice?
Unless visits are covered through The Lactation Network or Wildflower, payment for the consult is expected 24 hours prior to the appointment unless alternative arrangements have been agreed to.

Which payment methods are accepted?
Hub City Lactation accepts all major debit/credit cards including HSA/FSA program cards. We are also partnered with PayPal to provide clients with various payment options to support growing families. Some options offered (subject to credit approval) include 'Pay in 4 interest-free payments', Pay Later and PayPal Credit. If you want to explore these options, email info@hubcitylactation.com to get started.

How do I submit Superbill to my health insurance provider for reimbursement?
The degree of coverage and process to submit your Superbill will widely varies by insurance provider. Some insurances require pre-authorization. Please contact your insurance provider prior to your consult to inquire about their requirements for reimbursement.

The Affordable Care Act requires most insurance plans to cover the cost of a breast pump and breastfeeding counseling. Hub City Lactation encourages you to submit all charges for processing even if you do not expect the services to be covered.

Download this National Women's Law Center Breastfeeding Tool Kit to understand your coverage under The Affordable Care Act (ACA), which requires most health insurance plans to cover breastfeeding support and supplies as a preventive benefit without imposing cost-sharing, such as deductibles, copayments, or coinsurance.