Fees & Insurance Coverage FAQ’s
Which health insurance does Hub City Lactation accept?
Hub City Lactation is partnered with The Lactation Network and Wildflower. Approved plans offer 100% coverage in all services. The following plans are currently accepted (subject to insurance approval):
Anthem PPO
Aetna NC + SC (in-person consults only)
All Cigna Plans
UnitedHealthcare PPO & HMO (in-person consults only)
VA CCN- Community Care Network
PNOA
Multiplan
Tricare East
To check your Cigna Plan, click HERE. To check all other plans (except Tricare), click HERE.
If your insurance plan is not listed above, you may still be eligible for lactation benefits through out-of-network coverage. Upon request, a detailed superbill can be provided for you to submit to your insurance for possible reimbursement.
What are Hub City Lactation’s self-pay fees?
Prenatal Consult (Office or Telehealth): $165
Initial Postpartum Consult (In-Home, Office or Telehealth): $195
Follow-Up Consult (Office or Telehealth): $95
Hub City Lactation is proud to offer all our families the initial 2 hour postpartum consult at home with no travel fee in order to honor the tender early days of the postpartum journey. Office consults are also available if preferred. Follow-up consults approximately one hour and are primarily held in-office. If a in-home follow-up consult is preferred, a $25 travel fee will apply. In-home consults are offered within a 30 minute travel radius from office address.
*Contact us for pricing for twins/multiples.
*There is a $50 cancellation fee for appointments canceled with less than 24 hours notice.
Will Hub City Lactation file out-of-network claims? If your insurance company does not cover the cost of your visit, you may still be eligible for lactation benefits through out-of-network coverage. Upon request, a detailed superbill can be provided for you to submit to your insurance for possible reimbursement.
When do I pay my invoice? Unless visits are covered through The Lactation Network or Wildflower, payment for the consult is expected 24 hours prior to the appointment unless alternative arrangements have been agreed to.
Which payment methods are accepted? Hub City Lactation accepts all major debit/credit cards including HSA/FSA program cards. We are also partnered with PayPal to provide clients with various payment options to support growing families. Some options offered (subject to credit approval) include 'Pay in 4 interest-free payments', Pay Later and PayPal Credit. If you want to explore these options, send me an email to nicole@hubcitylactation.com to get started.
How do I submit Superbill to my health insurance provider for reimbursement? The degree of coverage and process to submit your Superbill will widely varies by insurance provider. Some insurances require pre-authorization. Please contact your insurance provider prior to your consult to inquire about their requirements for reimbursement. Hub City Lactation encourages you to submit all charges for processing even if you do not expect the services to be covered.
Use this helpful toolkit from The National Women’s Law Center to understand your coverage under The Affordable Care Act (ACA), which requires health insurance plans to cover breastfeeding support and supplies as a preventive benefit without imposing cost-sharing, such as deductibles, copayments, or coinsurance.